Kroger ClickList

Have you tried Kroger ClickList yet?

ClickList is a phenomenal service Kroger offers where you order your groceries online, choose a pickup time and pick them up at the store…without having to leave your car! I’m already hooked!

It’s so easy! Just go HERE and register or login to your account. Then, simply browse for the items you want to purchase and add them to your cart. During the ordering process, you’ll be asked to select a pickup time and location. At your scheduled time, pull up at the Online Ordering drive-through (there will be signs to help guide you). A friendly Associate will assist you and load your groceries right into your car. And off you go!

Here are some answers to frequently asked questions.

Can I use Kroger Pickup on my mobile device?

Yes. You can access the Kroger Pickup service on your mobile device. However, Kroger Pickup is not yet available on the Mobile App.

What are “Favorites”?

This feature tracks your most commonly purchased items. You can browse through your Favorites and add them to your cart for quicker, more convenient shopping. Your Favorites may change slightly from week to week based on the items you purchase.

What are the fees for using Kroger Pickup?

The service fee is waived for your first 3 orders! Fees vary by region for Pickup. You can find more information online at checkout, or visit your local store for details. Trust me, you will definitely save this much (or more!) by not stepping foot into the store and succumbing to those impulse purchases!

Do I earn fuel points when I use Kroger Pickup?

Yes! Kroger Pickup orders count toward your fuel points just like in-store purchases.

When can I get my order?

When you place your order, you will be asked to select a 1-hour window (between 8 am – 9 pm, 7 days a week) to pick up your order. You can reserve a timeslot up to three days in advance.

What items are included in the Kroger Pickup service?

Kroger Pickup includes no minimum or maximum orders.  There are over 40,000 items to choose from, including over-the-counter health and beauty products, produce, refrigerated and frozen items, meat, seafood, wine and beer. Some seasonal items, apparel, hot foods, liquor and pharmacy prescriptions are excluded.

Can I include special instructions with my order?

Yes! You can include instructions like how ripe you’d like your bananas or avocados, the specific weight of your bag of cherries, how thin you’d like your deli meat sliced, etc.

How do the products stay fresh until I pick them up?

Perishable items like meat and produce are selected by Associates shortly before your order is scheduled for pickup. Your items will be stored for maximum freshness, including refrigeration for items that require it.

What do I do when I arrive at my pickup location?

When you arrive at your store, follow the signs to the Kroger Pickup area and call the number on the sign to let them know you’ve arrived. An Associate will bring your order out to your vehicle. The Kroger employee will load your groceries, and you’ll be on your way in minutes!

For the safety of our Customers and Associates, Pickup orders accept credit or debit cards only. Cash, check, and gift cards cannot be accepted. We’re currently unable to accept government benefits (including WIC and SNAP) as payment.

When you place your order, you’ll see an estimated total at checkout. Your card will be charged for a final total amount when you receive your order. Prices shown when you place your order may differ at the time you receive your order due to coupons, substitutions, taxes (if applicable) and weighted items.

Please have ready the form of payment you used online, as well as a backup credit or debit card.

Why are prices estimated versus actual?

Online prices reflect the price in-store on the day you place your order. However, prices may change between the time you place your order and the time you pick up your order at the store and pay for it. For example, if you place your order on a Tuesday but pick it up on Wednesday, keep in mind that most Kroger sale cycles begin on Wednesday so things may go on or off sale at the time of payment. The exact price of each item will be printed on your receipt.

What if an item in my order is out of stock in the store?

While Kroger strives to keep all items in stock, an item you’ve selected may occasionally be unavailable. Their Pickup Associates are trained to make proper substitutions for out of stock items, so your order will always have the items you need, as close to your original order as possible.

When you place your order online, you can indicate whether you’d like to allow substitutions. If a substitution is necessary, they will follow the steps below to fill your order as best they can. Here’s how it works:

  • First, if the same type of out-of-stock item is available in a larger quantity, your order will be upgraded to the larger item.
  • If a larger quantity is not available, but the same brand and item is available in a different package (for example, boxed sugar instead of bagged sugar), that item will be substituted.
  • If the same brand is not available, the same type of item from a different brand may be substituted.
  • Any special dietary items (gluten-free, sugar-free, lactose-free, vegan) will always be substituted with items that meet the same dietary requirements.

How do I redeem coupons?

Digital coupons loaded to your Shopper’s Card will automatically be applied to your order at pickup, and discounted from your total.

For Pickup orders, paper coupons can’t be used while checking out online. While Kroger is happy to accept paper coupons at time of pickup, please note that this will increase your pickup time. We encourage Customers to use digital coupons whenever possible to ensure that your Pickup experience is as quick as possible.

Do Catalinas Print with Kroger Pickup?

No. There is no Catalina machine for this department. If you are expecting a Catalina to print, you must use the regular registers in store.

Can I cancel my Kroger Pickup Order?

If you’d like to cancel a pending order, visit “My Purchases“. Select the order you’d like to cancel and choose Cancel.

If you experience any issues cancelling your order, please contact Customer Service at 1-800-576-4377, Monday through Friday, 8:00 am to Midnight ET, and Saturday and Sunday, 8:00 am to 9:30 pm ET.


Did I miss anything? Let us know your tips and if you’ve been enjoying this awesome service!!

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Leave a Comment


Sandy laughlin

February 15, 202107:29 am

I would like to cancel my order for today. Feb.15,2021

Stephen Smithmier

October 17, 202001:12 pm

How do you Add a forgotten item to your order?

Lynn Edmondson

October 11, 202007:39 pm

Why is mayfield 2% milk not on list? Kroger @ jasper, ga???


September 7, 202010:03 am

Please tell me how to change method of payment from on Visa card to another

Linda Sandifrr

June 30, 202012:12 pm

I love to do pickup especially now . I can order what I want and my husband or daughter picks it up. They also let u know if u want a substituted or not Thank you

Carolyn Richardson

May 20, 202010:58 am

How do I change the payment info on my Click-List order?

Penny Getz

April 24, 202009:21 pm

How do I reguest substitions


April 18, 202001:18 pm

need to know how to add to an existing order.

Corrine June Stewart

April 18, 202001:17 pm

Need to know how to add on to an existing order.

Madeline L. Vogt

April 16, 202007:30 pm

My pick-up time was changed to 5:00 today 4-16-2020, the line is really long, can I pick up my groceries tomorrow?

james white

April 14, 202010:27 pm

I thought I was supposed to get an email or text when items I've ordered weren't available. Three clicklist orders and we haven't gotten one until arriving for pickup. How do we fix this?

james white

April 14, 202010:25 pm

I thought I was supposed to get an email or text about items "not available". We've done clicklist3 times now and only get the not available notice at pickup. How do we fix this?

Terri Decarlo

April 14, 202001:21 pm

I think I was doubl charged for # 120102822338769111 Please call 614 206 1716 Terri Decarlo

william sims or

April 12, 202001:05 pm

If i should be using pickup to protect from virus, then why not being able to pick up toilet paper and paper towels?

Laura Harrison

April 5, 202008:02 am

I buy based on sale prices. Due to covid-19 pandemic pick up times are running 7+ days out in my area. Will Kroger honor the price at time of order or am I going to be surprised a week+ days later when I can pick up my order?

Angela Cox

April 10, 202007:59 pm

From what I've seen with my orders, it the cost at the time of pick up. They do not hold the price from when you placed your order.

Shirley A Triplett

April 10, 202002:41 pm

How do I add to my order that I completed two days ago? Also how do I let you know that substitutions are OK on some of the items?


April 4, 202012:55 pm

I feel blessed to be able to order up groceries like this. I have a pinched nerve in my back and it is very painful to walk here and there in the grocery store. Thank you very much.

Beverly Loritz-Mccormick

April 1, 202007:25 pm

I placed an order this morning and want to see items I ordered for delivery but I can’t get in to my order

Nancy Doyle

March 24, 202010:02 am

I just signed up but apparently entered my Email wrong. Can you correct it for me. Above is my correct email address.

robert mcintire

March 22, 202001:32 pm

I have attempted to get an account at the Martinsville Kroger yesterday and today unsuccessfully. It tells me I forgot my pass word and tells me to type in a new one. When I do that you tell me that it is not correct and if I have forgotten it click "I forgot my password" It then wants me to enter back into this fruitless loop. If I do get to place an order for pick it will only do it at a Russellville store. I am unsuccessful in all attempt to change the Russellville location to Martinsville. When I call your help line at 1-800-krogers I get a recording that says it is not able to process anything as it is busy with excessive amount of customers and to go to this web sight. I would like to get an account at the Martinsville store so I can order from your 40,000 item list of available products and then pick them up at the Martinsville store. I phoned the Martinsville store today and they advised me they did have that service and I needed to go on line and down load the app, which I have been unsuccessful in accomplishing. Can you possibly set me up with an account so I can order on line and then pick up my order in the Martinsville Kroger parking lot. If this cannot be accomplished please advise me on line and I will attempt another way of accompishing this.

Gina Hatten

April 7, 202006:46 pm

Hi there maybe these steps will help1)after clicking Iforgot password 2)open additional browser page 2)on this page go to your emails3)it will have a link to click on where there you will create a new password 4)click back on Kroger sign in. Hope this helps Take Care

lorraine solomon

March 24, 202004:57 am

I am trying to set a new password. I did and I think I have been excepted. When I put in my Kroger card # they say it is already used. I then use my phone # as suggested. Will not except. I am in my 80 and cannot handle this. MY.rves are shot Please help me

Jane Townsend

March 21, 202005:50 pm

where do I place my order?


October 13, 201911:01 am

ho do i sign up for this service

Luanne Chamness

October 5, 201905:09 pm

I have a friend doing my shopping and I need a lst of in that catgory in order. Exanple is Frozen Meals

Katie Anderson

September 9, 201905:08 pm

At last! You took steps to fix your web site. MUCH better. Thank you. I’ll go back to shopping at Kroger now

Lynette Conkle

August 12, 201904:43 pm

LOVE this article !! Answers so many of my questions. I was wondering about store prices vs online. Another store charges more for online ordering

Mary Jane Fisher

August 4, 201901:15 pm

I want to order groceries for some one else to pick up. I want to prepay for them so that the person picking up the groceries doesn’t have to pay Is this possible in Maryville TN


July 27, 201902:02 pm

Where can I request paper bags instead of plastic while checking out? I can't find that option but the guy who brought out my groceries last time said there was and option.


July 16, 201912:30 pm

Is there a way to request "no bags" so that I can use my own when I pick up the order? If so, please be specific in the instructions. I have looked all over the website and can't seem to find a way.


June 25, 201911:32 am

Are you accepting Bridge Cards for order pickup yet?

Lavelle Barnes

June 7, 201908:01 pm

I can never find the place to schedule my pick up. I know there must be a easy way I just can not find Tell me how to get back from “check your order”

Keasha Bellamy

May 19, 201902:39 am

Can't use prepaid debit cards.


May 10, 201901:09 pm

It is great to not have to be around alot of douche bags and EBT'ers.

Norman shepard

April 30, 201911:29 am

How can I specify paper instead of plastic bags also on dates items how to get best date??


April 15, 201906:20 pm

I have ordered on line several times and have had a few things that I overlooked but today I had two extra items that cost me, chard $2.79 and a pouch of 10 red delicious apples for $ 3.99 a total of $6.78. I do hope that this doesn't happen again. I am homebound with a broken hip and rely on this service.


March 24, 201901:30 pm


Constance Wallace

March 11, 201912:18 pm

Here in College Station, Wal*Mart does not charge a fee of any sort for this service. In order to use Wal*Mart, the order must total at least $30. I will return to shopping Kroger when you match Wal*Mart criteria.

Silvio Pontarelli

March 3, 201909:21 pm

Is there a Kroger grocery store in zip code 60056?


February 26, 201905:22 pm

I am still waiting on my delivery between 4-5????

Georgia Myers

February 19, 201907:06 pm

Is there a way to print my order , So I can make sure I received everything? I wasn't charged for some Deli chicken but also didn't receive it. How can I tell if I just forgot to put it in my order?

Char Rogers

February 2, 201902:06 am

Where is a driveway pharmacy around zip code 77080?

Connie L.Woods

February 1, 201902:00 am

Hi,I need to be placed on a social exempt grocery shopping asap please.Contact me by phone so .I can place my order please. Thank You Connie L. Woods 817-386-0359

Nel Keckler

January 18, 201904:13 pm

Fostoria Kroger thank you Christian,kim,Hannah and Gail for the great service today o my Wesley order.they are always polite kind and the best customersevie customer service I have ever experienced. So glad I got it done before the snow. Thanks again click it staff at fostoria ohio Kroger for great service


December 23, 201806:47 pm

Parker and Nick, in the store on Rufe Snow, Keller, Tx, were very nice and kindly showed us how to use your service in the future. Thanks!

Tiara Freeman

December 16, 201806:07 pm

I was provided excellent service from the two attendees that assisted me! I order ClickList quite often and today I was met with outstanding service.

Sandy new card

December 15, 201808:18 am

HELP I have made my list but I can't get to check out.


December 9, 201810:26 pm

Add to my question, in a different city.


December 9, 201810:22 pm

No comment just a question. Can I purchase items for my niece at a different Kroger for her to pick up?

Nel keckler

December 9, 201807:05 am

Fostoria Kroger click it makes m grocery shopping for Wesley center so much easier.Christian did a great job thank you to all the click it workers...they work so hard with my big orders to get everything perfect. Customer service is the best I have ever had anywhere. Will continue shopping here because of all of them.

Jacqueline Gibson

December 4, 201807:22 pm

How do I add on to an to a order that I already placed?

Debbie Hart

November 29, 201807:27 pm



November 29, 201801:42 pm

Want to thank all those delivery people who were so helpful. Anita was special. Great job


November 19, 201810:20 pm

Loved this option when it first came to our store, but now that it's so poplar I can't plan far enough ahead to use it. Every time I log in the wait time for pickup is too far off. Logged in at 10pm on Monday hoping for a Tuesday night pickup and earliest pickup time is Wednesday 7am. It's always that way lately.

Adrienne Morris

November 9, 201812:14 pm

Sirena abs Sadittha provided excellent customer service in handling my ClickList.

Adrienne Morris

November 9, 201812:13 pm

Sirens and Sadittha provided excellent customer service.


November 9, 201809:35 am

we used click list for the first time, on Airport Rd. in Hot Springs and loved it! The convenience ,and the staff that loaded my orders were super,asked if we had coupons and asked if we had questions. Very professional ,I'm . hooked!

Sharron Holderfield

October 22, 201805:19 pm

I LOVE LOVE LOVE CLICKLIST!!!!!!!!! It is sooooo convenient....I have never been disappointed!!!! My Kroger in Middletown, KY is THE BEST!!!!! Kim, one of my “pickers”, always does an absolutely awesome job!!!!


October 17, 201801:21 pm

Way too much hassle. Buy 5/$1 off not applied, coupons not applied, store selection not available for pick up so had to reselect FOUR times, only to discover coupons etc not applied. A huge waste of time.

Tonja V Martin

October 15, 201812:27 pm

I have done the Click List twice now and I love it! Quin at the Martinsville, VA store has been great. She is polite, accurate and helpful (especially my first time). Thanks for this service that make my life easier. I am grateful.

Tom Stanhope

October 4, 201806:19 pm

Way,Way too many errors. Getting more every week. If if it continues, We will go back to the old ways.


September 29, 201804:11 pm

Error! They do expect a tip!


September 25, 201804:56 pm

Having trouble finding items not listed

Ted Johnson

September 20, 201811:57 pm

I have been using e coupons since you started them. I also use my kroger master charge for most purchases and for all kroger purchases. It seems very unfair that you have now linked the good specials to checklist only customers. I often buy things like Peanut Butter when on sale and pass it on to the food closet. Checklist is another way for food stores to increase there bottom line for charging for the service but what about those longtime customers who now loose out some very good coupons. I believe in order to keep many customers you, if you have a coupon it should be for all not just for those who want it the easy. We are ready to change where we shop as we feel we are now being prejudiced against because we don’t use checklist. A unsatisfied customer.


September 18, 201803:54 pm

Are there senior discount days?

Sarah Tarr

September 17, 201804:53 pm

I usually shop at my local Kroger regularly, but due to recent health limitations, I’ve had to use our local Walmart pickup service which is always free. I received a coupon for 3 free pickup orders at Kroger, but after that pickup orders st Kroger will charge a $4.95 fee per order, so I’ll probably have to use the pickup service at Walmart.

A williams

September 13, 201807:59 am

Can this be used from a parent to a college student in another city?

Margaret Schulze

September 12, 201807:22 pm

Handicapped .... Thanks for this!


September 7, 201805:45 am

which stores in louisville all ow you to use click it at their store?

Nancy Partlow

September 5, 201807:23 pm

There are still a few people in America who do not have access to a computer. It may be because they are elderly and choose not to participate in the online experience. My mother is one such person. Can she shop over the telephone?

Shontesa Crochet Hine

August 23, 201812:14 pm

Is there any way that Kroger would offer a plan like Walmart, where you must spend a minimum amount and get free pickup? I stopped shopping at Kroger because of the many surgeries I've had I must pick up my groceries and go to Walmart pick up. Kroger said my first three would be free, I know I prefer Kroger and won't be able to go after the 3 so I'm trying to save them for things that I really need. Please consider putting a minimum amount. More people would be inclined to shop there.

Mary Shearin

August 20, 201809:52 pm

I always tip, and they never turn it down!

Jacqueline Denton

August 18, 201804:15 pm

This is my third time using Clicklist. This time in particular, Chris, was the person responsible for choosing my groceries. I had left several instructions and he followed them to the letter. I believe Chris should be commended for a perfect 100% order with no exceptions. Please reward him in some way. Thank you.

Charlotte LInge

August 16, 201810:09 am

Please use paper bags, if possible.

Susan Marwil

August 15, 201808:19 pm

I cannot sign in to Click list for some reason. Why is this happening? I have used Click list since June and now I cannot get any response to my inquiries. I hope you can provide some assist. Best, , Susan


August 12, 201809:40 am

If I order something that is out of stock and they substitute it for a higher priced item, do I have to pay the higher price?


August 11, 201804:26 pm

hey Jesse, try favor. you pay and they will delivery to the person. download the app and try it.


July 31, 201811:24 pm

With renovation at my local Payless/Kroger I decided to use the online ordering and pickup. It was easy and much less stressful. I plan to use this method of grocery shopping for a lot more of my shopping. Great experience.


July 27, 201811:01 pm

I have soent 1 1/2hr entering 68 items on my clicklist and when I finished it sais we are having problems. try again later very upset

Nan Willett

July 26, 201803:56 pm

How can I add to my order from this morning for delivery tomorrow?

LaVaga M Robinson

July 23, 201812:42 pm

I was in the Kroger store shopping and suddenly over the PA system asked to move my car. When I entered the store all parking spaces were taken except approximately 20 empty spaces marked click it so I parked in one of them. When asked to move my car it made me feel as if I my business was not appreciated. Where were the click customers? Therefore, I left and went to Publix. ON AVERAGE, I SPEND APPROXIMATELY FIVE HUNDRED DOLLARS A MONTH AT KROGERS, BUT WILL NO LONGER DO SO IF MY BUSINESS IS NOT APPRECIATED, AND WILL CONTINUE TO SHOP AT PUBLIX. THIS OCCURED AT THE HICKORY HOLLOW KROGER.

Elizabeth J Gusse

July 21, 201801:21 pm

what lead time to place an order?

Anna Hopkins

July 18, 201801:53 pm



July 17, 201812:14 pm

I would like to buy and pre-pay for some groceries for someone to pick up in another state, can I do that??

Lee Meeker

July 14, 201804:31 pm

still don't know if the store have this service at the Bethal Crown point store?

Sharon Poe

July 13, 201812:38 pm

I have been using click list shopping for a few weeks now and do enjoy the convenience of using this. Usually my order is perfect. However, today when we picked up our order, there were a couple of issues. They were: The first issue is the bakery has a special of buy one order of bakery cookies and receive one free. However, when we got home with our order we did not receive the additional order of cookies . The second issue is that when I placed my original order I had listed 1lb of sliced cheddar cheese from the deli section and when we unloaded our groceries, the cheese was not in the order. I was not charged for this item, but it was on my shopping list. Not sure why it dropped off my shopping list. I even double checked this before I submitted the order.


July 9, 201803:43 pm

how do i shop?

Michele Ball

July 8, 201805:07 pm

Karen did a great job with our order!! love Kroger clicklist !! I have MS!! tired & can't walk at times! We got 100% of our order!!

clark boatman

July 6, 201810:11 pm

works really good when I have a broken leg and my wife can't go out in heat!!

Rose Rohler

June 24, 201803:46 pm

This Service is very advantageous especially for the elderly or handicapped.. The employees I have encountered have been polite and courteous and very helpful. Keep up the good work.


June 20, 201803:32 pm

when Kroger wants to take my hard earned cash for groceries then I will be 'clicking', until then I am sticking with Aldi' sounds like there are too many kinks in the click system to trust it getting things right each time you use it...

Karen Downing

June 19, 201801:24 pm

I think Kroger does a great job..


June 17, 201801:18 pm

Why doesn't the stores accept Food Assistance Cards (aka. food stamps)? The elderly and handicapped are the ones that need this service the most , and most get some kind of food assistance and some do not even drive. I would like to ask for this to be considered in behave of all the seniors and handicapped in America. Thank You, A Caring Senior

Jim Baze

June 15, 201805:49 pm

Which of t he participating Kroger that offer pick-up services in Louisville Kentucky ?

Frances Watkins

June 4, 201803:12 am

I was on Click List for 2 hours and ordered everything I thought I needed, but I was cut off, there was a note saying something happened to my order, but as of this very minute, I do no know what to do June 4, 3:09 am. I didnot write a list, and I wanted to pick the order up today, after 12:00 noon, since I have a Dr's appt at 11:00 am. I am handicapped and do not drive, and my son was going to pick up my order. Tell me what to do.


June 3, 201806:35 pm

I’ve tried ClickList twice and won’t be doing it again. Almost every perishable item I ordered that had an expiration date was 1 or two days away from expiring. Big packages of chicken and salad expires the next day. Can’t consume all of it if I tried. Produce was terribly picked.. bruised, brown and mushy. Not to mention chicken juice was leaking all over my bag. Cool concept not worth the frustration.

Cynthia Hill

June 1, 201810:18 pm

Can't seem to modify order after closed no matter what I do. Need step by step instructions. Previous click list program was much easier

Maxine Edwards

May 22, 201806:36 am

I did not like being sent to annoying site regarding surveys and freebies

timothy swart

May 20, 201811:35 am

where are the cashier coupons when I use check list


May 19, 201812:06 pm

Won't be doing clicklist again. Got home and was missing 1 item. Called Kroger and got passed around and wasted my time trying to get a refund only to be given a case number and told to call back. All that after being asked all sorts of questions like what was my total and what was the original total etc. I'll be going back to my other stores to shop. When they mess up they fix the problem without hassle.


May 16, 201806:44 pm

Can I spend my snap online with clicklist ??

Lesley Ford

May 10, 201805:37 pm

This "convenience" is 100% discriminatory! My family has fallen on hard times and are currently awaiting disability benefits to begin, but due to this difficulties we're currently enduring, this company REFUSES to accept EBT cards. This is an ongoing discriminatory practice promoted by Kroger. I pray this email makes it to the eyes of the President, CEO, and CFO of this disgraceful company. This concern is certain to be submitted to the Courier Journal of Louisville, KY ....WAVE3NEWS and ....WHAS NEWS well as every news channel and journalism distribution entity in this tri-state area. Yes, our family is located within close proximity of 3 states. I would, as a professional and educated woman, thank you for your time in reading this pertinent concern to the lawful citizens of this country ...however, your company is deserving of zero thanks. This dispute will however, be continued in the Louisville, KY Federal Courthouse.

Karen F Rising

May 3, 201806:38 pm

Our Kroger in Columbia TN is great. I’ve been doing the ClickList since it started here. I love it. My order has been correct and on time, every time. The employees have been great too. I have recommended it, highly.

Virginia Boyd

April 28, 201801:15 pm

Unable to find the FREE DIGITAL SO ALMOND PRODUCTS THAT were downloaded to my clicklist

Thomas A. Somerfield

April 26, 201809:01 pm


linda depetro rubin

April 21, 201809:47 pm

i switched to giant eagle pick up at powell ohio location BECAUSE kroger powell was not good at filling my order...the kroger on bethel rd is great at pick up orders...but i think you have trouble getting good employees at the powell location. i spend 100 plus dollars every saturday on food at the grocery store. if you correct this i may go back to krogers.

Mary Anne Dunlap

April 15, 201804:26 pm

I was just at Kroger HWY 70 Bellevue with Sara Woodbury to pick up our $300 order placed @6am to be ready between 2-3. It was 2:10. Young man says they are running behind and could be up to 30 min. I said we would wait(since we had driven in to pick it up). 30 min go by and other people are driving thru and picking up. So Sara walked to door to check on our order. First thing the young man says is”I said your order wasn’t ready’ No explanation why or even a courteous we’re sorry for trouble. Order wasn’t even filled yet. If a service is offered then honor it. We would have been ok if man had EVEN acted apologetic. She cancelled order. Sara has been a great customer for many years. Afraid you just lost her. I just wanted someone to know what happened. Someone needs some customer service education!!!


April 13, 201803:49 am

This looks great, but it seems that you don't get the card discount. I check the price of a large avocado on clicklist and it's $1.99, but if I go to the store and use my kroger card, it's 88¢

Dianne Galvin

March 31, 201802:41 pm

Where is the check list???????? I want to order stuff and the check list order page is no where to be found. Get your stuff together!!!!!!!!!!!!!!!!!!!

Peggy Waterston

March 28, 201804:29 pm

It is hard for me to find my check list. When I go to the search and enter a product it gives me everything but......

Jacqueline Gibson

March 26, 201801:28 pm

Placed order earlier today and have not received confirmation number.

Robert White

March 21, 201808:15 pm

Is there anyway to update an order add things to it? The day before? They claim to be able to do this but I haven’t found a way.


March 18, 201801:04 pm

I needed government assistance, called food stamps, back in the day. Food stamps looked like paper money. The cashier would lay them down on the surface in front of her and separate them in stacks based on their face amount. I felt embarrassed because I just knew (real or imagined) the eyes of the people in line behind me were watching and waiting. EBT debit cards were issued the year 2004 and replaced the paper food stamps. I am college educated and I realize their are “takers” that are able bodied and use the system. I used government assistance a very short period two times in my life, for desperate circumstances, which was its intended purpose. That being said , I do not know the reason Clicklist does not take EBT debit cards. It may be the $4.95 charge that is required per order is not covered by the program and ordering online requires a debit card.


March 18, 201812:26 pm

I always tip and they always take the money. Never more than $5 Thanks!


March 16, 201802:00 pm

What’s with all these people wondering if it will accept EBT? This is a service for working people only. Get off your lazy ass and go inside with EBT.


March 16, 201811:40 am

Can we pay with our EBT card? For click pick? Thx


March 4, 201808:10 pm


joan boyer

March 4, 201803:24 pm

Have used click list now for 4 months. i have always gotten excellent service and the delivery people have always been courteous and a pleasure to deal with.


March 4, 201812:14 pm

I cannot wait to try this today!!! Will click list also deduct my Kroger discount card as well as coupons at pick up? Or is the Kroger card discount in the “estimated charge” field? Thanks!

Karen Keller

March 3, 201802:28 am

This is my 2nd time using clicklist and I am in love with this wonderful service! I don't have time to come into the store and shop so this has taken that off my To Do list! I have always been a Kroger girl and I love the wonderful kind people that work at my Kroger on Epps bridge in Oconee Co Georgia.

Lowell Thomas Fultz

March 1, 201810:01 am

I believe the Clicklist personnel should be permitted to accept gratuities. They work hard in all sorts of inclement weather. I am a long time Clicklist user and I always feel bad about not being able to tip them. You don't have to make it mandatory, but it should be up to the individual customer.

Mike McCullough

February 28, 201808:24 pm

how do I get started with click list?


February 28, 201801:31 pm

you talk way to fast calm your tetas


February 28, 201809:26 am

what if i have bottles and cans to return? How do I get to use those when paying?

Amy Charles

February 4, 201812:18 pm

Couple of questions - I typically shop with the weekly ad which doesn't seem to show all the mega deals and I spend way to much time in the store looking for more items to get the max discount. Do the all the mega deals show up when ordering online? Second, is there any way to use recycle bags?


February 2, 201801:40 pm

How do I go about requesting my store participate?


February 1, 201809:40 pm

I see my previous items when ordering thru clicklist. Where and how do I find items that are not on my fav/recent list?


January 27, 201812:12 pm

Quick question - I’ve built my shopping list, clicked the radio button to ‘check’ them, now the items are checked at the bottom of the shopping list - where is the ‘add checked items to cart’ so I buy the items I’ve selected?

Jeffrey Leckrone

January 12, 201804:30 am

Please Kroger we love the service since I am handicapped but please link Mega event ie: buy 4 save $4 items. Please this should be easy for IT department to add. You already flag digital coupons.

Suzan M

January 12, 201802:59 am

Well, I'm using the Check List in Houston area and my groceries are being delivered, but I'm paying $10. for the service, so the $35. in coupon savings was reduced, but I don't mind because I'm disabled and the weather is horrific. Well, then I will tip the driver, just trying to figure out how much I should tip?


January 6, 201811:14 am

I have been using clicklist for a few months now, I love it. My only problem is as of the last 6 weeks I have not been able to view the items in click list. I have had to type in everything I want, nothing shows up, then only the item that I have typed shows up. What is going on? Don't like it, I like seeing my previous purchases and the other store items,

Carol Decker

December 29, 201707:12 pm

hHad a bad experience Dec. 22. Pickup time was between 7 and 8, Kroger called and asked me to come at 8. I went at 8 and waited about 20 minutes before I was told the order had not been picked yet. Waited another 25 minutes before I received my order.

Kay butler

December 23, 201707:08 pm

I’m disabled and tried my first time at check list and will definitely do it again. So easy

Carole Bakalar

December 17, 201704:33 pm

I am having a problem finding where to type in items that do not appear in the click list. Also I was told I could type in that I have my own bags and also coupons, paper ones that is.


January 21, 201807:36 pm

are charges made for bags?


January 3, 201806:02 pm

I am having a hard time finding that area too!

Ken Penn

December 17, 201703:26 pm

Worst experience for a first time user, I have been blocked from site after spending 35 minutes adding items to my cart and now it won't let me access any part of Kroger website, really upset having wasted all of this time to save some time, what a joke. No wonder their stock plummeted facing the competition of whole foods and Amazon, as well as Meijers

Karen H

December 11, 201705:56 pm

I've been using ClickList for about 3 months now and love it. Here's a few of the things I do to make it easier for me and the shopper to handle my order the way I want it. #1 If I will only accept a particular item, I click no subs. #2 If the item I want is out in the flavor I want, I specify in the remarks box what substitute I will consider acceptable. Example, I don't like mint ice cream and if the flavor I chose was OOS, then any flavor EXCEPT mint would be acceptable. #3 I note in the comment box that I have either a digital coupon or a print coupon and I note the amount of the coupon. I also note in this box if the item(s) are in a buy ##, save $$ and show the amount of the sale. I've always gotten mega pricing when I've purchased the proper items and in the quantity required. Watch what your clicking on to be sure you have the right product, size, etc. If one item is wrong, you won't get the sale pricing. #4 When I arrive to pick up my order (and BTW, my store has same day pickup), I tell the shopper I have print coupons. She comes out to get those coupons and returns a few minutes later with my order. She shows me on my receipt where those coupons where deducted. Tells me how many gas points I earned. When I get home, I check my receipt against the paper order printout they gave me. They have highlighted any changes/substitutions/oos items on that sheet. They tell me what they did to make my order as close to my wishes as possible. Substitutions have always been equal too or greater than my original item. #5 I make my list on my computer throughout the week as I find things I need or want. When I'm doing my ClickList order, I use that sheet, another window showing the Kroger ad and a third window with digital coupons on my account that I plan on using. I can toggle between pages to see if I'm getting the correct items and that I'm ordering all that I wanted from my original list. I also use that original list to check on my receipt for any discrepancies or errors. So far, I have found no errors....except for the Catalina that didn't print. I wasn't aware at the time that Catalina's wouldn't print using ClickList. That's something I intend to mention in my next feedback for the store, shopper and website. They do pay attention to those feedback forms and you get additional gas points when you fill them out. #6 The store nearest me (about 1/2 mile away) just began ClickList on 12/8. I was very pleased to see that and used them for my order this time. It's my first time using a different store, so we'll see how things go. The people working at that store are some of the nicest folks I've met in the grocery business. I expect good things from them. But, the jury is out on that until I pick up my order on Tuesday afternoon. BTW, I placed my order on Saturday night and made an adjustment to my order when I got the coupon for the Oreos, Cream Cheese and Baker's Chocolate. I added those items and it worked easy as pie! First time I've done an addition to a pending order. Won't be afraid to do so in the future. I think I can start my order ahead of time (several days before I want to pick it up) and finish it as needed in the days following. #7 I think I've said all I can say right now. I am a big believer in ClickList. I've heard (don't know how true it is) that the next improvement will be home delivery. The Meijer stores in my area already do that. Kroger needs to get on that bandwagon now too. Hope they're reading this now. I am a senior citizen on oxygen. I find it difficult to go to the store to do the amount of shopping I need for the week without having to find a place to sit for a while or break my shopping up into multiple shorter trips...which is a big PITA! I love ClickList. Give it a try! It is worth it and the paltry $4.95 per order fee is nothing. The convenience more than compensates for that fee.

Annette Williams

November 28, 201706:42 pm

I'm using the click list how do I use the service and can I pay with EBT

Sheri Hicks

November 21, 201708:43 am

I love clicklist! My question is can I order and have someone else pick it up?

Mara Nay

October 5, 201704:18 pm

What if I choose to pay with a different debit card upon pick up??


October 1, 201712:44 pm

I am disabled and have a EBT card, so unfortunate they will not accept, I used to be a Kroger shopper, not anymore


September 29, 201709:18 pm

So I just noticed....some products are more expensive on check list than in the store. BOOO Kroger. For example: milk- 1 gallon Kroger brand is $1.99 this week on sale, reg price $2.99. Clicklist "sale" price is $2.39. If you are a penny pincher like me (and I don't have a choice), watch the prices....


October 17, 201701:02 am

Hi Tiffany! I'm not sure why you have a price difference on the milk. I'm in the middle of shopping on my ClickList and checked the prices. Mine show the same on both ClickList and the weekly sales add for this week. Could it be you were comparing two different types of milk? Could you have started your ClickList when the milk was on sale, but didn't finish until after the sale was over? I know it won't let you have it for the sale price if the weekly add you began with had expired.


December 1, 201701:18 pm

I had the same issue. The weekly ad is still current and yet my prices were not showing up in my check out on ALL items. Some were fine and some were not. I cancelled my order and will just be shopping in the store myself.


September 28, 201708:05 am

It's it's keeps telling me my debit card is declined and there's not a problem with funds ...anyone else have this problem ??


September 13, 201709:46 pm

Hi I need quick help if anyone can answer this for me, my husband is working in CA while I am in KY. He was going to use his card to order groceries for me to pick up. The problem is that even though you prepay online it says to have your card ready at pick up. I don't know if we should try anyway because I will be embarrassed if I get there and they want to see the card. Any advice please?


September 7, 201710:02 am

Hi Katie are we not supposed to offer a tip? I did checklist last night and I got the strong impression that the two employees were waiting for a tip, they hung around waiting and kept telling me they filled my order and kept going over the program and went on and on about each item, and again kept saying they filled my order. In your post above it said they cannot accept tips. So I'm wondering if things have changed or what others have done? I probably won't use the service if tipping is required, only for rare occasion but any insight would be appeciated. Thanks!!!!!

Kenneth Mutcherson

August 22, 201705:48 pm

This will be my first time trying it


August 16, 201710:44 pm

So, I tried Clicklist with a $70 order (It had the 5 free full-size items you linked to). I know the threshold to get the $10/$50 was $50, but I continued glancing at high value coupons I had and using their easy search box and found some freebies that indeed ended up being free. I didn't know if the $10 off was going to show, and it didn't. Other than that, it was WONDERFUL! ***** My husband was actually able to go pick them up for us. He took the debit card and 11 paper coupons I had. Every digital item and all but 1 paper coupon (.55) scanned. They threw in a free box of oatmeal because of another flavor ran out. (They gave me 4, and I paid for only 3... they explained it to my husband). The only disappointment I really had was an avacado was $1.79 instead of $1.00, and the $10 off, but I ended up getting so much free stuff! It was definitely a money-saver not walking inside. Stores are going to lose so much money, over time, without all of those impulse purchases. The consumer WINS with this. Now, I am going to go over the best deals I got, your deals of the week, and make a new list just for coupons. It is extreme couponing done without all that time spent in the aisle, a coupon printer right by me, all my coupons spread out, and in the comfort of my own kitchen. I love this! The $4.95 would be a bummer after the first 3, but I'll figure something out to make it worth it.


August 14, 201701:51 pm

how do you get the $10 off $50


August 16, 201710:49 pm

Everything is rang up on a regular register with all sales, coupons deducted. You can hand them your paper coupons when you pick it up!


July 31, 201710:48 pm

So, I'm not sure if I am reading the comments right. When you do ClickList you do not get the mega pricing? Also you can use paper coupons, they just have to take them back in to apply to the order? I want to try this but want to make sure I know what to expect first.


August 7, 201704:41 pm

You get all the sale prices, digital coupons and paper coupons. Just let them know when you go to pick up about the paper coupons.


October 6, 201701:03 am

When I did my first order 2 weeks ago, it did not automatically take my digital coupons off and the manager at Kroger told me I had to click a link or something that will take off my coupons?? Am I missing something?


July 31, 201709:18 am

There are some amazing digital coupons that are only for click list and are a huge savings. However, clicklist does not give you mega sale pricing. Unfortunately, I had to go back into customer service to get the discount which sort of defeats the purpose of picking up an order.

Kellie Rampelli

July 19, 201701:05 pm

I have used this service three times and I love it! This website says that the clicklist associates will not accept tips. They will most definitely accept tips and I know this because I tipped them each time. And they accepted it. I appreciate what they do and think tipping is appropriate.


November 10, 201712:57 pm

How much do ya'll tip?


July 28, 201702:28 pm

I love clicklist and I also tip and they accept. They do a great job and I want them to know I appreciate it!


July 11, 201711:55 am

I've only used this service twice and I'm already hooked! I love shopping online from the comfort of my home because it gave me time to think of everything I needed and I was able to check my stock at home while I shopped. I wish the Kroger locations in my town offered this instead of having to drive 10 miles to the nearest one that does offer it; however, it's worth the drive!


July 10, 201711:00 am

I have used this service numerous times and it does cut back on the amount you spend each trip. The only word of caution is that you may not be happy with the substitutions. I specifically purchase certain organic items, if unavailable, the store will substitute the nonorganic versions.


July 28, 201702:30 pm

Agreed. I uncheck the substitutions box on most items, I want specific brands most of the time or organic, non-organic is not a proper substitute. I have allowed them to sub on a few items - if they sub with Kroger brand the item is free (my hubby balked at the thought of Kroger brand but if it's free no harm no foul!)


July 9, 201711:53 pm

What is the minimum purchase amount for clicklist?


July 31, 201708:45 am

Hi Linda! There is no minimum purchase amount nor is there a maximum amount.

Terry M Yarbrough

June 2, 201711:40 am

Clicklist started in my area just when I was having surgery and that was the only way for me to get my groceries. I instantly enjoyed the service and had no problems. After my three free orders, I considered stopping but I still cannot shop in the store so I use Click list. We have never had a problem that was not fixed immediately. Of course, my Kroger has the best people working for them, especially in the back!

Ken marr

April 13, 201709:45 pm

When I picked up my order only half was there I took it back to the store and all they did was apologize. They need to train their employees before this becomes a success.

Anna Armstrong

March 10, 201701:01 pm

I'm 81 years old & I love to shop. but I just can't do it any more.i think this is woderful .now if I just do it right.. Thank You so much .


February 19, 201705:30 pm

It would be great, if you could sort based on cost too.

Jessica Woody

February 17, 201710:57 am

How do the buy 6 get $3 off sales work? It doesn't show items on sale online, however does it calculate them upon checkout in store? Tia!


August 16, 201710:48 pm

They ring up your groceries at a regular register, so all sales, digital coupons, paper coupons you hand them when you go pick it up, are all deducted! I gave a complex order with all of the above and it went so smoothly!

Sandy Chubb

February 1, 201709:45 am

How much time is the minimum between ordering and the pick up time at the Short Pump store in Richmond, VA?


January 9, 201709:05 pm

Why can I only schedule a pickup 2 days out? I have checked several times for Branch Hill and its always 2 days out. Who has time to wait 2 days? I might as well order from Amazon, then it will be delivered to my house. So far, not impressed. Not sure if I will try again. Seems like going to the store myself would be less effort.


January 8, 201708:16 am

This is a great service. When you enter Kroger's card number it puts past purchases in view. This was convenient because my kids like certain items weekly. I hate grocery shopping and this service makes it so easy..I just finished shopping by a warm fire on a early Sunday morning, now I won't be rushed today to do weekly shopping. Thanks Kroger!


December 24, 201610:13 pm

Can i pay same time after doing my grocery list or do I have to pay at the time I pick up my order


August 16, 201710:47 pm

You're going to have to put in your card information, they'll put a hold on the amount of your groceries, and then they will debit your bank for the actual amount after all of the produce has been actually weighed, taxes applied, etc.

Ms. C.

December 18, 201607:17 pm

Can you use EBT for payment on this form?

Annette DuCharme

June 27, 201703:49 am

No, Kroger cannot accept EBT for Clicklist orders.


October 1, 201712:49 pm

I am Disabled and use a EBT card, so unfortunate that they dont accept it. I used to be a Kroger shopper, but not anymore.

Joe harris

December 15, 201605:41 pm

Seeems to take to long for the prosses


December 13, 201603:13 pm

Will it calculate your free items?

Paul Hunter

December 12, 201602:18 pm

Nate, Tiffany and Bill helped this first timer learn the system with a smile and a handshake. Great Reps for the system.


November 15, 201611:05 am

This is an incredible service for people with a handicap. Haven't tried it yet but will see if execution is as good as the ordering part.

B. L. McGhee

November 10, 201611:10 am

How do catalinas work with ClickList? If I'm supposed to receive a catalina for a purchase, do they pre-print those and hand them to you when they bring the groceries out to your car? Please advise.


October 29, 201608:49 am



October 11, 201604:14 pm

What a great video! :) Great service too. Our store is just doing the renovations for the click list now and can't wait!


October 2, 201610:25 am

Can EBT be used with this service?


December 1, 201605:16 pm

If I read the fine print correctly unfortunately they do not take gift cards or EBT at this time.


September 15, 201608:07 pm

I have just seen that it is in my area. I can't wait to use it. I used to use Safeway's grocery delivery service when I lived in AZ but was disappointed they did not offer it in my hometown. Even if I have to pick up, it still saves a lot of time. And yes you are right, not going into the store saves you a lot of money. It's funny we work so hard to save money through coupling -- and we do -- but often don't think about the fact that there is a reason that those coupons and loss leaders are published in the first place. :)


September 15, 201608:09 pm

sorry... not coupling. couponing


August 27, 201606:18 pm

I don't like it because you can't get the MIX & MATCH participating items deal where you save an extra $.50 or $1.00 per item like you can in the store.


August 21, 201606:11 pm

Due to my restricted capability to negotiate the various isles in the large grocery stores I find it quite convenient to be able to pick up my groceries at a "Pick-up" store almost 10 miles away. My Kroger does not offer this so I drive the extra 15-20 minutes for the convenience. BTW,... My l last Click-List was #5. The service has been and is great!


July 27, 201606:58 am

The only thing i have found, is I can't tell which are Mega Events Items. From what i can tell, there is nothing identifying them. Other than that it awesome.


January 18, 201711:28 am

I agree! i was hoping to try the clicklist this week, but I can't really tell whats part of the mega sale, and whats not :( So I'll have to go in to the store to make sure I get enough items


July 12, 201607:47 pm

I wish my Kroger offered this. :( I would definitely use it ALL the time!

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